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I just got a new spa motor I got it in 4 days 230v .This motor is perfect and pump.I order before always right part fast delivery.I also needa new cover will order soon. Add comment

  • Apr 16
  • Products
  • Moab, Utah
  • Hot Tub Cover
  • 84
  • REVIEW RATING 4/5

I have purchased several hot tub covers for 2 different property's in the past. I called and explained this to the gentlemen that helped me. I also went onto their website and the only 2 orders showing had one with a grey top and one with a mocachino top. I had a grey top and so I assumed that this was the correct hot tub cover. Apparently my previous grey top order didn't show up on the... Read more

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  • Apr 13
  • Beauty Centers and Spas
  • Land O Lakes, Florida
  • Brominating Tablet
  • 16
  • REVIEW RATING 3/5

I ordered two-1 1/2 pounds bottles of Brominating Tabs for my hot tub. When I got them they were half bottles of broken dust. With the two bottles I should have had 3 pounds of tablets and I got less than 2 pounds. I contacted them and they were nice enough to send me two more bottles and when they arrived they also were half full of broken pieces, mostly dust. The do not stuff their bottles so... Read more

Was this review helpful? 1 0

  • Apr 02
  • Health and Beauty
  • Moses Lake, Washington
  • Clarathon Ozone Generator
  • 51
  • REVIEW RATING 4/5

I purchased a clarithon ozone generator through Spa Depot. Several months after the purchase I began to suspect the unit was not working. I contacted Spa Depot and the phone tree and wait times were HORRIBLE. I was told that my Spa Depot would not honor the 1 year warrranty. Foolishly, I purchased a second ozone generator from Spa Depot. This one too failed. I spoke with the representative... Read more

Was this review helpful? 1 0

  • Mar 15
  • Shipping
  • Positive Experience
  • 107
  • REVIEW RATING 4/5

I ordered my vista spa in mid January 2015 and was told that it would take 3 weeks to build the spa and 2 weeks to ship it to me. After 5 weeks, they still hadn't even shipped it. After several phone calls they finally shipped it. It took only 3 days from the time they said they shipped it to arrive at my house. My spa has an rectangular shape, so I was able to just roll it to the back of my... Read more

Was this review helpful? 1 0

  • Oct 13, 2014
  • Beauty Centers and Spas
  • Raleigh, North Carolina
  • Spa Cover
  • 233
  • REVIEW RATING 5/5

I ordered an upgraded spa cover 3 years ago and now the stitching is coming undone and both zippers broke. Company asked for pictures which I sent and they denied the claim saying the cover was faded so they could not honor the claim. Terrible company to deal with. Did not return calls as promised and do not stand behind their product. I would have accepted a reasonable credit towards... Read more

Was this review helpful? 6 1

  • Sep 25, 2014
  • Products
  • Double Wrapped Core
  • 311
  • REVIEW RATING 5/5

I received my spa cover today. I was happy with everything, until I unzipped it to check and see if the core was double wrapped as ordered and is most definitely not double wrapped. It has only one layer of plastic wrap around the core. I am extremely unhappy about this. I know that double wrapped core was free in September, but that is not why I ordered it then. I would have happily paid the... Read more

Was this review helpful? 5 1

  • Sep 23, 2014
  • Online Shopping
  • Spa Application
  • 159
  • REVIEW RATING 4/5

I am an amateur DIYer and created a very unique spa application. I put an above ground pool below ground and ran pipe 20 feet to the pump. Not knowing anything about creating this system, the tech support guys at The Spa Depot bent over backwards to help me purchase the right parts for the job and gave me several bits of key advice that helped me complete the project. The materials came quickly... Read more

Was this review helpful? 2 0

  • Jul 31, 2014
  • Beauty Centers and Spas
  • Hot Tub Cover
  • 277
  • REVIEW RATING 5/5

I ordered a $550 cover on June 3rd as I have been satisfied with previous purchases. I got an email that cover would ship out in 10 days on June 6th...Great!!! On June 23rd got email that production facility in Florida was back logged and to expect another 3-4 weeks cover arrived on July 25th and the cover was damaged as it had a nick in underside and appears that it wasn't caused by shipping. ... Read more

Was this review helpful? 3 1

  • Jul 30, 2014
  • Beauty Centers and Spas
  • Olympia, Washington
  • Spa Cover
  • 160
  • REVIEW RATING 4/5

Purchased a 600.00 spa cover on 6/20/14. also purchased a spa cover holder that was received two days later. Notification came on 7/17/14 that it was sent out will "receive in 5-7 business days" On 7/25 called and left message no one called back waited until Monday and sent a very professional clear email, nonresponse, expect a computer generated note that resolved nothing. called on Tuesday 24... Read more

Was this review helpful? 2 0

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