Spa Depot Complaints and Reviews

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Spa Depot
Main address: 1019 85th Ave. SE 98501-5706 Olympia WA
(800) 823-3638, ,
  • 27 complaints
  • $6.5K claimed losses
  • $240 average
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  • Jul 14
  • Beauty Centers and Spas
  • Spa Cover
  • 3

I ordered a custom Spa cover from 'Spa Depot' on May 30th, 2014. I received an email from them that said my spa cover was currently in production and it would be shipped within 7 days. After their estimated delivery date had come and gone, I contacted support for Spa Depot and was told there was a manufacturing delay and that there would be a 2.5 to 3 week delay. The next date they promised was... Read more

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  • Jul 04
  • Products
  • Middletown, Connecticut
  • Spa Cover
  • 10

Spa Cover as ordered was promised in 7 working days. I called after 3 wks and was told that it would be ready to ship in 2 more days. It's now 3 1/2 wks later and it still hasn't been shipped. I received the same broadcast email about unusual delays, but have not received any personal notification. I have been lied to by customer service when I try to obtain information. I will need to take... Read more

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  • Jun 19
  • Beauty Centers and Spas
  • Doylestown, Pennsylvania
  • Tub
  • 20

I ordered my tub on June 3rd . The customer service is friendly when buying however manufacturing is a nightmare. today an email came that they are back ordered and it could take another 31/2 weeks . The email came with a number of a man that does not work there ( actually said it on the voicemail. ) I called customer service and was given vague answers of when the tub will be ready I asked how... Read more

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  • Jun 18
  • Products
  • Clover, South Carolina
  • Hot Tub Cover
  • 38

When I called after 2 weeks, I was told they were having "manufacturing problems" and there would be a two week delay and I would get an email from them when shipped. After 3 1/2 weeks, I called again only to get the same story and another two week delay. Well, I am gullible but after the second falsehood, I cancelled my order and contacted Visa to get my money back. The representative did not... Read more

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  • Jun 10
  • Shopping
  • Clover, South Carolina
  • Inaccurate Delivery
  • 27

I just got off the phone with one of their representatives about my hot tub cover. They advertise about 10 working days for production but they are currently telling me that it will not ship until next week which will make it about 20 working days. If I had known, I would have used another firm as I cannot list my house without a new cover. To further upset their customers, you are put on hold... Read more

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  • Feb 05
  • Products
  • Rochester, New York
  • Spa Controller Heater Pump
  • 43

I bought a $$$ not so cheap spa pack, had it installed by the local pool and spa business. Parts failed in less than a year. I was told by SPA DEPOT IT WAS UNDER WARRANTY. Needless to say I had to pay for the parts. (and install) Not much more to say than bogus warranty, I had to send pictures, had gotten approval from one person then a second had said it was not under warranty, which I... Read more

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  • Dec 03, 2013
  • Products
  • Spa Jets
  • 53

I ordered 3 1/2 inch jets from "". When the parts arrived I noticed that one of the jets was used. When I went to install the jets I noticed they were the wrong ones. I notified Spa Depot to obtain an RMA. After receiving the RMA I returned the items to the company that sent them for Spa Depot. I returned the items approximately a week after receiving them. It has now been a month and... Read more

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  • Aug 19, 2013
  • Building Products
  • Spa Warranty
  • 1
  • 132

I have had my spa for 5 years and after 9 months my original cover broke due to my puppies walking on it. I searched online and found SPa Depot. I purchased there BEST cover ($500)for insurance that it would last the life of my tub, and it came with a 5 yr warranty. After almost 3 years the cover underside started delaminating. Foil pieces would find there way to my filter. I put up with it... Read more

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  • Jun 18, 2013
  • Products
  • Belize Spa
  • 160

I ordered this in 2010 and live in Southern California. I was told they would drop in drive way, so I had workers carry to site and had professionally installed. I had some problems with chemical balance initially and wasted $, but after easing up on chemicals a little, I have had no problems since. I use nearly every day and have had no problems yet. I ordered some additional supplies like... Read more

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  • May 30, 2013
  • Furniture and Decor
  • Green Bay, Wisconsin
  • Patio Furniture
  • 91

WOW what a great company! I purchased Leisure Accents Patio Bar Stools, Underwater Light Show, Floating Water Radio and Leisure Accents Spa-side Counter/Bar. They didn't charge me for shipping and I got a Measuring Spoon Set -Free Gift! Everything arrived very fast and it was in a wonderful condition and easy to set up. Their customer service is very professional and considerate and very well... Read more

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