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  • Jun 21
  • Plumbing fixtures
  • Federal Way, Washington
  • Belize Oval Ii Hot Tub Spa
  • 19
  • REVIEW RATING 4/5

Bought a Belize Oval II from them and it took over a year and a half before they actually sent someone to come look at my leaky tub. I emailed with several reps from the company for months, and they all had me doing the same thing... keep a diary, measure the water level, take pictures of this and that. OVER a year a half before sending a technician in my area who found that one of the tubes... Read more

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  • May 31
  • Plumbing fixtures
  • Gualala, California
  • Belize E850L Lounger Spa
  • 50
  • REVIEW RATING 4/5

I bought a spa depot hot tub in Feb 2015. It had a major leak. Ultimately it was replaced although I wasn't fully reimbursed for my out of pocket costs. Spa depot's service was ok, however. The real annoyance, however, is that I've now written 3 reviews on their website & they aren't posted. My reviews were factual & compliant with their "review policy". So, I find them to be... Read more

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  • May 28
  • Plumbing fixtures
  • 39
  • REVIEW RATING 3/5

Dont ever order anything from this company. Their customer service is horrid. I tried to call customer service left my name and number because I had a complaint and no one ever returned my call and the call center hung up on me. There is plenty of other companies so dont spend a dime supporting this one. Also dont be a facebook fan-they treat their fans like dirt and I would never ever support... Read more

Was this review helpful? 1 0

I just got a new spa motor I got it in 4 days 230v .This motor is perfect and pump.I order before always right part fast delivery.I also needa new cover will order soon. Add comment

  • Apr 16
  • Products
  • Moab, Utah
  • Hot Tub Cover
  • 143
  • REVIEW RATING 4/5

I have purchased several hot tub covers for 2 different property's in the past. I called and explained this to the gentlemen that helped me. I also went onto their website and the only 2 orders showing had one with a grey top and one with a mocachino top. I had a grey top and so I assumed that this was the correct hot tub cover. Apparently my previous grey top order didn't show up on the... Read more

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  • Apr 13
  • Beauty Centers and Spas
  • Land O Lakes, Florida
  • Brominating Tablet
  • 32
  • REVIEW RATING 3/5

I ordered two-1 1/2 pounds bottles of Brominating Tabs for my hot tub. When I got them they were half bottles of broken dust. With the two bottles I should have had 3 pounds of tablets and I got less than 2 pounds. I contacted them and they were nice enough to send me two more bottles and when they arrived they also were half full of broken pieces, mostly dust. The do not stuff their bottles so... Read more

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  • Apr 02
  • Health and Beauty
  • Moses Lake, Washington
  • Clarathon Ozone Generator
  • 83
  • REVIEW RATING 4/5

I purchased a clarithon ozone generator through Spa Depot. Several months after the purchase I began to suspect the unit was not working. I contacted Spa Depot and the phone tree and wait times were HORRIBLE. I was told that my Spa Depot would not honor the 1 year warrranty. Foolishly, I purchased a second ozone generator from Spa Depot. This one too failed. I spoke with the representative... Read more

Was this review helpful? 1 0

  • Mar 15
  • Shipping
  • Positive Experience
  • 140
  • REVIEW RATING 4/5

I ordered my vista spa in mid January 2015 and was told that it would take 3 weeks to build the spa and 2 weeks to ship it to me. After 5 weeks, they still hadn't even shipped it. After several phone calls they finally shipped it. It took only 3 days from the time they said they shipped it to arrive at my house. My spa has an rectangular shape, so I was able to just roll it to the back of my... Read more

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  • Oct 13, 2014
  • Beauty Centers and Spas
  • Raleigh, North Carolina
  • Spa Cover
  • 252
  • REVIEW RATING 5/5

I ordered an upgraded spa cover 3 years ago and now the stitching is coming undone and both zippers broke. Company asked for pictures which I sent and they denied the claim saying the cover was faded so they could not honor the claim. Terrible company to deal with. Did not return calls as promised and do not stand behind their product. I would have accepted a reasonable credit towards... Read more

Was this review helpful? 8 1

  • Sep 25, 2014
  • Products
  • Double Wrapped Core
  • 342
  • REVIEW RATING 5/5

I received my spa cover today. I was happy with everything, until I unzipped it to check and see if the core was double wrapped as ordered and is most definitely not double wrapped. It has only one layer of plastic wrap around the core. I am extremely unhappy about this. I know that double wrapped core was free in September, but that is not why I ordered it then. I would have happily paid the... Read more

Was this review helpful? 5 1

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