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  • Mar 15
  • Shipping
  • Positive Experience
  • 36

I ordered my vista spa in mid January 2015 and was told that it would take 3 weeks to build the spa and 2 weeks to ship it to me. After 5 weeks, they still hadn't even shipped it. After several phone calls they finally shipped it. It took only 3 days from the time they said they shipped it to arrive at my house. My spa has an rectangular shape, so I was able to just roll it to the back of my... Read more

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  • Oct 13, 2014
  • Beauty Centers and Spas
  • Raleigh, North Carolina
  • Spa Cover
  • 195

I ordered an upgraded spa cover 3 years ago and now the stitching is coming undone and both zippers broke. Company asked for pictures which I sent and they denied the claim saying the cover was faded so they could not honor the claim. Terrible company to deal with. Did not return calls as promised and do not stand behind their product. I would have accepted a reasonable credit towards... Read more

Was this review helpful? 6 1

  • Sep 25, 2014
  • Products
  • Double Wrapped Core
  • 255

I received my spa cover today. I was happy with everything, until I unzipped it to check and see if the core was double wrapped as ordered and is most definitely not double wrapped. It has only one layer of plastic wrap around the core. I am extremely unhappy about this. I know that double wrapped core was free in September, but that is not why I ordered it then. I would have happily paid the... Read more

Was this review helpful? 5 1

  • Sep 23, 2014
  • Online Shopping
  • Spa Application
  • 133

I am an amateur DIYer and created a very unique spa application. I put an above ground pool below ground and ran pipe 20 feet to the pump. Not knowing anything about creating this system, the tech support guys at The Spa Depot bent over backwards to help me purchase the right parts for the job and gave me several bits of key advice that helped me complete the project. The materials came quickly... Read more

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  • Jul 31, 2014
  • Beauty Centers and Spas
  • Hot Tub Cover
  • 248

I ordered a $550 cover on June 3rd as I have been satisfied with previous purchases. I got an email that cover would ship out in 10 days on June 6th...Great!!! On June 23rd got email that production facility in Florida was back logged and to expect another 3-4 weeks cover arrived on July 25th and the cover was damaged as it had a nick in underside and appears that it wasn't caused by shipping. ... Read more

Was this review helpful? 3 1

  • Jul 30, 2014
  • Beauty Centers and Spas
  • Olympia, Washington
  • Spa Cover
  • 132

Purchased a 600.00 spa cover on 6/20/14. also purchased a spa cover holder that was received two days later. Notification came on 7/17/14 that it was sent out will "receive in 5-7 business days" On 7/25 called and left message no one called back waited until Monday and sent a very professional clear email, nonresponse, expect a computer generated note that resolved nothing. called on Tuesday 24... Read more

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  • From mobile
  • Spa Depot
  • Jul 26, 2014
  • by anonymous
  • #514897

In early May 26 I placed an order for a spa cover. After many weeks of broken promises and bad business - july 14th I get an email that it will be delivered in 5-7 days. It is now the 26th of July and still no cover. Add comment

  • Jul 14, 2014
  • Beauty Centers and Spas
  • Spa Cover
  • 96

I ordered a custom Spa cover from 'Spa Depot' on May 30th, 2014. I received an email from them that said my spa cover was currently in production and it would be shipped within 7 days. After their estimated delivery date had come and gone, I contacted support for Spa Depot and was told there was a manufacturing delay and that there would be a 2.5 to 3 week delay. The next date they promised was... Read more

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  • Jul 04, 2014
  • Products
  • Middletown, Connecticut
  • Spa Cover
  • 1
  • 1
  • 91

Spa Cover as ordered was promised in 7 working days. I called after 3 wks and was told that it would be ready to ship in 2 more days. It's now 3 1/2 wks later and it still hasn't been shipped. I received the same broadcast email about unusual delays, but have not received any personal notification. I have been lied to by customer service when I try to obtain information. I will need to take... Read more

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  • Jun 19, 2014
  • Beauty Centers and Spas
  • Doylestown, Pennsylvania
  • Tub
  • 209

I ordered my tub on June 3rd . The customer service is friendly when buying however manufacturing is a nightmare. today an email came that they are back ordered and it could take another 31/2 weeks . The email came with a number of a man that does not work there ( actually said it on the voicemail. ) I called customer service and was given vague answers of when the tub will be ready I asked how... Read more

Was this review helpful? 2 1

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