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Spa Depot

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13 complaints

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Spa Depot social reviews and reports. Join community by posting your own comments or complaints.

Spa Depot was founded in 1997 and has since grown to be the largest Internet retailer of hot tubs, spa supplies, and parts (replacement spa covers, filters and water chemistry items) in the world. It maintains the largest inventory and selection of quality spa products in the world. The Spa Depot is a Better Business Bureau Accredited Business. One can also find exclusive items, available nowhere else. Customers can buy an energy efficient Belize or other quality spa from the company and take advantage of its factory-direct to consumer business model. The Spa Depot offers many Earth Friendly spa products including our Cleanwater Blue sanitizer system Ecoand line of cleaning liquids. The company provides its services across USA, Canada and a few other countries. Please try to contact Spa Depot Customer Service directly prior to posting any complaints on this site.

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Spa Depot Complaints & Reviews
Spa Depot Reviews

Jeffjcman		 Spa Depot Excuses
5.0 1019 85th Ave. SE OlympiaWA98501-5706 (800) 823-3638 http://www.spadepot.com/cshelp.htm

I purchased the small 2 person tub from Spa Depot and the heater will heat the water to only heat 103. The read out says 104. Spa Depot just keeps on giving excuses to get rid of...

#293140
Jan 30, 2012
 162

Abetz		 Spa Depot - Defective Product - Won't Resolve Problem
5.0 1019 85th Ave. SE OlympiaWA98501-5706 (800) 823-3638 http://www.spadepot.com/cshelp.htm

We bought a spa controller from spa depot. We couldn't get it to come on. Hired an electrician to check the connection - no problem. Spent two days on and off the phone troub...

#283773
Dec 24, 2011
 227

Nowhere1		 The Spa Depot , Don't Buy From Them
5.0 1019 85th Ave. SE OlympiaWA98501-5706 (800) 823-3638 http://www.spadepot.com/cshelp.htm

If you are thinking about ordering a Spa cover from the spa depot. Don't. They have great customer service people (as people) but the customer service people have no say in any...

#275281
Nov 16, 2011
 413

Mikepprice		 Spa Depot - Equipment failed in 14 months
5.0 1019 85th Ave. SE OlympiaWA98501-5706 (800) 823-3638 http://www.spadepot.com/cshelp.htm

Purchased a Belize II spa from Spa Depot, Gecko control failed in 14 months due to a leak in their heater. This was clearly a manufactures defect. Contacted Spa Depot for parts, to...

#258686
Aug 30, 2011
 349

Jfredinsc		 The Spa Depot 's Warranty is WORTHLESS
5.0 1019 85th Ave. SE OlympiaWA98501-5706 (800) 823-3638 http://www.spadepot.com/cshelp.htm

The Spa Depot Online Store Written: Aug 17 '11BBB #22297320Consumer's Original Complaint : Closed 8/17/11The product is a spa cover. At issue...

#256109
Aug 17, 2011
 871

Vpj123		 Spa Depot - Spa Covers are garbage
5.0 1019 85th Ave. SE OlympiaWA98501-5706 (800) 823-3638 http://www.spadepot.com/cshelp.htm

Spa Covers from SpaDepot.com are complete garbage. The site looks nice and everything sounds good but the quality is terrible. On top of that the cover didn't last a year. R...

#254768
Aug 11, 2011
 796

Trimom971		 Spa Depot .com is a toally scam.
5.0 1019 85th Ave. SE OlympiaWA98501-5706 (800) 823-3638 http://www.spadepot.com/cshelp.htm

If you receive an item that is blemished (such as their Hot Tub Caddy Shelf), The Spa depot may not pay for return shipping, as in my situation. I ordered two Hot Tub Caddy Shelves...

#248196
Jul 11, 2011
 714

Anonymous		 Spa Depot : Failed to Honor Warranty
5.0 1019 85th Ave. SE OlympiaWA98501-5706 (800) 823-3638 http://www.spadepot.com/cshelp.htm

Spa cover failed in 4 months. Apparently some kind of air or gas is trapped within the plastic sheeting around the core causing the cover to bulge in hot weather. They refused to ...

#233739
Apr 22, 2011
 481

Anonymous		 Spa Depot - Spa Cover failed in under 1 year
5.0 1019 85th Ave. SE OlympiaWA98501-5706 (800) 823-3638 http://www.spadepot.com/cshelp.htm

Horrible. The Spa Cover failed in under 1 year. I paid extra for the double wrap and the higher density core. In under 1 year the cores filled with water and the zippers broke. ...

#226107
Mar 10, 2011
 570

Bush001		 Spa Depot - Buyer Beware - What they advertised is not what I got
5.0 1019 85th Ave. SE OlympiaWA98501-5706 (800) 823-3638 http://www.spadepot.com/cshelp.htm

The custom cover I ordered failed in under a year. I even with the heavier duty core and double-wrap protection. The make you jump through a bunch of hoops and hide behind a war...

#223111
Feb 22, 2011
 828

Tanyash2...		 Spa Depot - did not credit the return
5.0 1019 85th Ave. SE OlympiaWA98501-5706 (800) 823-3638 http://www.spadepot.com/cshelp.htm

I bought a spa cover lift at thespadepot.com. A day later I realized I bought the wrong kind - so I bought another one right away. Once the first cover arrived, I returned it next ...

#184302
Jun 02, 2010
 794

Chuckster		 Spa Depot - Wrong Sized Hot Tub Cover
5.0 1019 85th Ave. SE OlympiaWA98501-5706 (800) 823-3638 http://www.spadepot.com/cshelp.htm

I ordered a hot tub cover and measured it exact as per the Spa Depot instructions. Cover was shipped out very fast and when I installed it one side was overhanging. I measurerd it...

#161000
Nov 03, 2009
 1027

Chita		 Spa Depot has lousy covers and service
5.0 1019 85th Ave. SE OlympiaWA98501-5706 (800) 823-3638 http://www.spadepot.com/cshelp.htm

On April 2004 I purchased a spa cover from The Spa Depot with an energy shield. The cover came with a 5 year replacement warranty. 2 years later the cover started to sag. I complai...

#106321
Oct 28, 2007
 1327
Reviews 1-13 of 13

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