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1.0

Always always use Amazon. They are so good about returns and make everything so easy.

These people appear fine IF you don't have an issue. We had an issue with a product, went through all the correct procedures to request a RMA. After spending quite a lot to return the item that didn't match the advertisement, we didn't hear a thing. When we inquired we were told that our claim hadn't been processed, yet.

When we provided the tracking number for the return, we were then told that they tossed our item and no return was due because it was unsalable. We never used the product! It was in perfect condition. So we are out 250 dollars.

This wouldn't happen with Amazon. Never again.

Reason of review: Poor customer service.

Monetary Loss: $250.

Preferred solution: Full refund.

Spa Depot Cons: Customer service, Entire company.

Location: Boston, Massachusetts

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