Spa Depot
Spa Depot Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Spa Depot has 2.2 star rating based on 17 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price point, Product, Spa.
Cons: Customer service, Entire company, Spa.Recent recommendations regarding this business are as follows: "Disregard the warranty claim by the Spa Depot.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Spa Depot has 2.2 star rating based on 17 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price point, Product, Spa.
Cons: Customer service, Entire company, Spa.Recent recommendations regarding this business are as follows: "Disregard the warranty claim by the Spa Depot.".
Most users ask Spa Depot for the refund as a solution to their issues.
Review authors value the most Website and Location. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified ReviewerDissatisfied customer
- Price point
- Warranty
Preferred solution: Refund 25% of what I paid for the cover which would represent the additional year of the warranty.
User's recommendation: Disregard the warranty claim by the Spa Depot.
Ordered heater and gaskets and did not get confirmation email or est delivery date
Preferred solution: Confirmation my order was accepted online and ETA
Customer service is not what it should be
Spa Cover POS
Received my spa cover after 7 weeks. Cheap fabric and bad construction.
Ripped fabric on 2 sides , on the underneath where the seam is. Very, very disappointed. Waiting on response as to what they can do. I cannot use the cover since it is already ripped and the cheap fabric will rip more when the cover is moved.
The company charged my credit card upon receiving the order, not when the item was shipped so they have been sitting in my money for 7 weeks while this cover was "produced" , in Mexico.
I am glad I kept my original cover which has lasted 4 years. Their cover will not last one week !
Scam, do not use.
I ordered a heater for my hot tub from this company. A couple months into it the heater quit working.
I returned the heater because it was still in the warranty. And send it to them they advised they received it and it was going to be looked at by the manufacturer and see if it will be replaced under warranty. Two months have gone by and they will not respond to my emails and when I call I'm on hold forever then they just tell me to call back in 72 hours.
If I don't receive my heater soon I will be suing this company not because of the cost but because of the principle of the thing. I would highly recommend against ordering any parts from this company ever.
Spa Depot is a middle man of DuraTherm Covers- Terrible
Ordered a spa cover back in October 2017 and just got it this past Friday 12-8-17...took forever to get the standard cover and all they are doing is ordering the cover from DuraTherm and sticking their lousy SpaDepot tag on it...spend the extra money and use Affordable Spa Covers.com next time. They are a better cover and delivered in a fraction of time from these 2 lame companies plus made in America and not Mexico!!
SpaDepot is a ridiculous company...they are not factory direct but instead a middle man who does not stand by a timely delivery or warranty. Read the fine print on their site before ordering a cover or anything...you will be glad you did!!
Was told i'm a liar
- Treated like a criminal
Preferred solution: Full refund
Spa Depot Customer Care Review
Spa cover warranty experience
I wish I had looked for this site before I bought my cover from SpaDepot. Despite my history of business with them and my purchase of their top of the line cover, I recently discovered how poor the manufacturer of these covers is.
My cover started to retain rain water after a storm, at times filling so much that it was difficult to open one side. After several calls were made, ridiculous questions responded to in writing, and photographs sent showing the problem, there was finally an admission from the manufacturer that this was a known problem resulting from the malfunction of the plastic wrapper that encased the foam cores. I was told that new wrapping material is now being used. When I questioned why there had not been a recall and why I had to replace the cores in lieu of the entire cover being replaced, SpaDepot had no response other than what their manufacturer provided.
The manufacturer also had not recalled the defective product, and even knowing there wa s a problem, took nearly 6 weeks to address the issue. When the old cores were removed, the plastic wrap had completely disintegrated on the outside face, allowing the spa side wrap to hold rain water. The effort to replace the cores, clean out the inside, and get the cover zippers to close, took more than two hours. In addition, I now have to dispose of the old cores, the plastic mess, and the shipping box.
This is NOT customer service and NOT appropriate warranty service.
I would not recommend a spa cover purchase from Spa Depot. Neither their support or their manufacturers service are worth the minor savings.
- Customer service and warranty follow through
Preferred solution: New cover as per warranty
Short Review on April&nbs-04:00;04,&nbs-04:00;2017
Never again from a long time customer !!!!
- Product
- Years of products
- There return policy even on ther own mistake
- Customer service
Preferred solution: Full refund
Bogus warranty on product.
- Customer service
Preferred solution: Full refund
Spa Depot - Belize E500L Lounger Spa Review from Wenatchee, Washington
We've had our Belize e500L spa for 9 months now. Replaced a Clearwater spa we had for 25 years.
I would NOT recommend the Belize. It is necessary to clean the filter every few days and change the water every 2 weeks. The controls are not intuitive to use and took a long time to learn. The heating system seems inadequate as I had to set it to Ready so it would be warm enough when we wanted to use it.
This cycles the heater constantly and it is irritating . The "free" chemicals are also complicated to learn how to use. The filter housing is built so *** can build up in the collar; cleaning every little crevice often is important. My Clearwater was so easy, and stayed clean ...
This one has been a real hassle from the start. I bought this from Spa Depot because they've been so good to work with, and I think still are.
No refund here
Always always use Amazon. They are so good about returns and make everything so easy.
These people appear fine IF you don't have an issue. We had an issue with a product, went through all the correct procedures to request a RMA. After spending quite a lot to return the item that didn't match the advertisement, we didn't hear a thing. When we inquired we were told that our claim hadn't been processed, yet.
When we provided the tracking number for the return, we were then told that they tossed our item and no return was due because it was unsalable. We never used the product! It was in perfect condition. So we are out 250 dollars.
This wouldn't happen with Amazon. Never again.
- Customer service
- Entire company
Preferred solution: Full refund
Spa depot selling unregistered sodium bromide for Bromine Generators
Preferred solution: Stop selling unregistered SPA CHOICE
Leaks and lies
About
Spa Depot was founded in 1997 and has since grown to be the largest Internet retailer of hot tubs, spa supplies, and parts (replacement spa covers, filters and water chemistry items) in the world. It maintains the largest inventory and selection of quality spa products in the world. The Spa Depot is a Better Business Bureau Accredited Business. One can also find exclusive items, available nowhere else. Customers can buy an energy efficient Belize or other quality spa from the company and take advantage of its factory-direct to consumer business model. The Spa Depot offers many Earth Friendly spa products including our Cleanwater Blue sanitizer system Ecoand line of cleaning liquids. The company provides its services across USA, Canada and a few other countries.
Spa Depot is ranked 50 out of 314 in Pools, Spas and Plumbing Supplies category
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My experience with SpaDepot has been exactly the opposite. However, I've not ordered a cover from them.
I've found them to be a reliable source of pumps, plumbing, and chemicals.
I had to wait 1 week for a pump once but typically my orders arrive in 5 days or so. Shipping is free with $100 order and very reasonable for orders less than $100.
Spa Depot does not stand behind its spa covers. They say you have to deal with the manufacturer of the cover. The manufacturer refuses to honor the warranty
I too have fallen prey to the Spa Depot/Dura Therm scam, bought the next to top of the line cover had it 3 months and the inner liner is sagging into the spa. Contacted Spa Depot, got shoved over to the Dura Therm warranty dept.
after 4 weeks and sending multiple photos they said DENIED claiming the spa was not level (contractor installed pavers with a laser to assure flat surface) called agin to complain of "the verdict" and got this sweet lady who promised to reopen the warranty and contact me,,,, well that was the last I heard from Dura Therm, and I still have a 4 month old saggy cover. STAY AWAY FROM SPA DEPOT.
Why would you think they manufactured anything? Do you think Home Depot manufactures all of their products? It's a Depot
I also purchased the Spa Depot / Duratherm covers, They advertise the warrantee, funny. I got the top of the line, even got the fabric, that was a big mistake, Now in the winter of Montana, try to get ice off this thing.
Spa Depot sends me to Dura-Therm, there is no contact for Dura-therm.
So do yourself a favor, stay away from Spa Depot and Dura-Therm covers.