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Always always use Amazon. They are so good about returns and make everything so easy. These people appear fine IF you don't have an issue. We had an issue with a product, went through all the correct procedures to request a RMA. After spending quite a lot to return...
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1.0
I didn't like
  • Entire company
  • Customer service
#723868
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Have not been able to stop a slow leak in the tub since i got it. They also lied about a drain valve. I have to drain it with a hose. When you try to review any tub on their site, it never shows up. Only good reviews are posted.Every review is a 4 and a half or 5 star...
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1.0
#680194
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Bought a Belize Oval II from them and it took over a year and a half before they actually sent someone to come look at my leaky tub. I emailed with several reps from the company for months, and they all had me doing the same thing... keep a diary, measure the water...
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Anonymous
Anonymous

I noticed that every single of their tubs had the highest star rating possible. Figured they censored out the bad ones.

1.0
I didn't like
  • Entire company
#653917
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I bought a spa depot hot tub in Feb 2015. It had a major leak. Ultimately it was replaced although I wasn't fully reimbursed for my out of pocket costs. Spa depot's service was ok, however. The real annoyance, however, is that I've now written 3 reviews on...
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3.5
Gualala, California
#643140
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Dont ever order anything from this company. Their customer service is horrid. I tried to call customer service left my name and number because I had a complaint and no one ever returned my call and the call center hung up on me. There is plenty of other companies so...
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1.0
I didn't like
  • Entire company
#642039
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Positive Experience Review

I just got a new spa motor I got it in 4 days 230v .This motor is perfect and pump.I order before always right part fast delivery.I also needa new cover will order soon.
5.0
Details
Diversity of Products or Services
Price Affordability
Product or Service Quality
Website
#633820
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I have purchased several hot tub covers for 2 different property's in the past. I called and explained this to the gentlemen that helped me. I also went onto their website and the only 2 orders showing had one with a grey top and one with a mocachino top. I had a...
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1.0
I didn't like
  • Customer service
#623092
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I ordered two-1 1/2 pounds bottles of Brominating Tabs for my hot tub. When I got them they were half bottles of broken dust. With the two bottles I should have had 3 pounds of tablets and I got less than 2 pounds. I contacted them and they were nice enough to send me...
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#621349
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I purchased a clarithon ozone generator through Spa Depot. Several months after the purchase I began to suspect the unit was not working. I contacted Spa Depot and the phone tree and wait times were HORRIBLE. I was told that my Spa Depot would not honor the 1 year...
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#616889
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I ordered my vista spa in mid January 2015 and was told that it would take 3 weeks to build the spa and 2 weeks to ship it to me. After 5 weeks, they still hadn't even shipped it. After several phone calls they finally shipped it. It took only 3 days from the time...
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3.0
I liked
  • Spa
#608601
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