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Dont ever order anything from this company. Their customer service is horrid. I tried to call customer service left my name and number because I had a complaint and no one ever returned my call and the call center hung up on me. There is plenty of other companies so...
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1.0
I didn't like
  • Entire company
#642039
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I have purchased several hot tub covers for 2 different property's in the past. I called and explained this to the gentlemen that helped me. I also went onto their website and the only 2 orders showing had one with a grey top and one with a mocachino top. I had a...
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1.0
I didn't like
  • Customer service
#623092
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I ordered two-1 1/2 pounds bottles of Brominating Tabs for my hot tub. When I got them they were half bottles of broken dust. With the two bottles I should have had 3 pounds of tablets and I got less than 2 pounds. I contacted them and they were nice enough to send me...
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#621349
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I purchased a clarithon ozone generator through Spa Depot. Several months after the purchase I began to suspect the unit was not working. I contacted Spa Depot and the phone tree and wait times were HORRIBLE. I was told that my Spa Depot would not honor the 1 year...
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#616889
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I ordered my vista spa in mid January 2015 and was told that it would take 3 weeks to build the spa and 2 weeks to ship it to me. After 5 weeks, they still hadn't even shipped it. After several phone calls they finally shipped it. It took only 3 days from the time...
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3.0
I liked
  • Spa
#608601
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I ordered an upgraded spa cover 3 years ago and now the stitching is coming undone and both zippers broke. Company asked for pictures which I sent and they denied the claim saying the cover was faded so they could not honor the claim. Terrible company to deal with. ...
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1.0
I didn't like
  • Customer service
  • Spa
#545959
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I received my spa cover today. I was happy with everything, until I unzipped it to check and see if the core was double wrapped as ordered and is most definitely not double wrapped. It has only one layer of plastic wrap around the core. I am extremely unhappy about...
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#538727
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I am an amateur DIYer and created a very unique spa application. I put an above ground pool below ground and ran pipe 20 feet to the pump. Not knowing anything about creating this system, the tech support guys at The Spa Depot bent over backwards to help me purchase...
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#537729
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I ordered a $550 cover on June 3rd as I have been satisfied with previous purchases. I got an email that cover would ship out in 10 days on June 6th...Great!!! On June 23rd got email that production facility in Florida was back logged and to expect another 3-4 weeks...
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#516752
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Purchased a 600.00 spa cover on 6/20/14. also purchased a spa cover holder that was received two days later. Notification came on 7/17/14 that it was sent out will "receive in 5-7 business days" On 7/25 called and left message no one called back waited until Monday and...
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#516583
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