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Dissatisfied customer

2.2
I've purchase 2 spa covers from the spa depot over the last 6 years. Both covers lasted about 3 years even though the warranty on most recent cover had a 4-year warranty. I contacted the Spa Depot about claiming the spa cover under my warranty. The conditions for claiming the spa cover under warranty were grueling and no one in their right mind would take the time and expense to claim the cover under warranty. The only thing they didn't ask me for was a urine sample. The spa covers are a good value but don't expect the covers to last more than 3 years. Disregard any kind of warranty claim the Spa Depot offers.

User's recommendation: Disregard the warranty claim by the Spa Depot.

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ID
#2023240 Review #2023240 is a subjective opinion of poster.
Pros
  • Price point
Cons
  • Warranty
Preferred solution
Refund 25% of what I paid for the cover which would represent the additional year of the warranty.
New Reviewer

Ordered heater and gaskets and did not get confirmation email or est delivery date

Please return a call as soon as possible Ed Sumney 1 (92*) 819-****. Need confirmation and eta for order placed this evening. Thank you
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#1978917 Review #1978917 is a subjective opinion of poster.
Preferred solution
Confirmation my order was accepted online and ETA
New Reviewer

Customer service is not what it should be

2.4