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Ordered a spa cover back in October 2017 and just got it this past Friday 12-8-17...took forever to get the standard cover and all they are doing is ordering the cover from DuraTherm and sticking their lousy SpaDepot tag on it...spend the extra money and use Affordable...
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Anonymous
Boliver

Spa Depot does not stand behind its spa covers. They say you have to deal with the manufacturer of the cover. The manufacturer refuses to honor the warranty

Anonymous
F. Campen

I too have fallen prey to the Spa Depot/Dura Therm scam, bought the next to top of the line cover had it 3 months and the inner liner is sagging into the spa. Contacted Spa De...

Product
#1146641
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Spa Depot - Spa Cover POS
Spa Depot - Spa Cover POS
Received my spa cover after 7 weeks. Cheap fabric and bad construction. Ripped fabric on 2 sides , on the underneath where the seam is. Very, very disappointed. Waiting on response as to what they can do. I cannot use the cover since it is already ripped and the cheap...
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#1305040
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my pump went bad that I ordered in 4-17 and amie told me to send in the label off the pump. when they got it they said the date code on the label was from 2015 so they are not going to replace it. Sorry i dont have extra pumps laying around. All they said they could do...
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1.5
Product
I didn't like
  • Treated like a criminal
#1077434
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I wish I had looked for this site before I bought my cover from SpaDepot. Despite my history of business with them and my purchase of their top of the line cover, I recently discovered how poor the manufacturer of these covers is. My cover started to retain rain water...
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Anonymous
James

My DuraTherm eMax spa cover with "upgraded double wrapped core" lasted less than a year. Mold began to appear. When I removed the outside cover there was moisture inside the p...

2.4
Product
I didn't like
  • Customer service and warranty follow through
#961178
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Spa Depot Customer Care Review

Ordered wrong size spa cover $500., the spa depot told me they would not exchange the cover and it was my problem . What jerks, I even offered to pay shipping..
1.0
Details
Diversity of Products or Services
#1038783
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Short Review on April 04, 2017

Scam! Scam!scam! Cashed are check never received a cover..got nothing but lies! These people should be in jail for stealing peoples money!
#1029575
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I ordered from spa depot for years. I recently went to re order filters for my hot tub but my account was removed due to an upgrade on there website. The customer service guided me to the correct filters. When i received them the threads to screw filters in were a...
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2.1
I liked
  • Product
  • Years of products
I didn't like
  • Customer service
  • There return policy even on ther own mistake
#952010
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Spa depot failed to honor warranty on a $339.51spa heater assembly PURCHASE. Also failed to provide credit on the returned product. Spa depot offer to repair faulty product at my cost. I kept email contact with customer service but they closed email contact account....
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1.3
I didn't like
  • Customer service
#809780
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We've had our Belize e500L spa for 9 months now. Replaced a Clearwater spa we had for 25 years. I would NOT recommend the Belize. It is necessary to clean the filter every few days and change the water every 2 weeks. The controls are not intuitive to use and took a...
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4.0
#809437
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Always always use Amazon. They are so good about returns and make everything so easy. These people appear fine IF you don't have an issue. We had an issue with a product, went through all the correct procedures to request a RMA. After spending quite a lot to return...
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1.0
I didn't like
  • Entire company
  • Customer service
#723868
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