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I ordered a custom Spa cover from 'Spa Depot' on May 30th, 2014. I received an email from them that said my spa cover was currently in production and it would be shipped within 7 days. After their estimated delivery date had come and gone, I contacted support for Spa...
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#509956
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Spa Cover as ordered was promised in 7 working days. I called after 3 wks and was told that it would be ready to ship in 2 more days. It's now 3 1/2 wks later and it still hasn't been shipped. I received the same broadcast email about unusual delays, but have not...
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Anonymous
Irked in Indiana

I ordered a spa cover on May 26. I was told it would take approximately 7 business days to manufacture, plus an additional week for delivery. Today is July 28, and still no co...

#506626
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I ordered my tub on June 3rd . The customer service is friendly when buying however manufacturing is a nightmare. today an email came that they are back ordered and it could take another 31/2 weeks . The email came with a number of a man that does not work there (...
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#499935
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When I called after 2 weeks, I was told they were having "manufacturing problems" and there would be a two week delay and I would get an email from them when shipped. After 3 1/2 weeks, I called again only to get the same story and another two week delay. Well, I am...
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#499464
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I just got off the phone with one of their representatives about my hot tub cover. They advertise about 10 working days for production but they are currently telling me that it will not ship until next week which will make it about 20 working days. If I had known, I...
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#495761
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I bought a $$$ not so cheap spa pack, had it installed by the local pool and spa business. Parts failed in less than a year. I was told by SPA DEPOT IT WAS UNDER WARRANTY. Needless to say I had to pay for the parts. (and install) Not much more to say than bogus...
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Anonymous
Anonymous

I have had my spa for less then 2 years and broke already. Workmanship on these spa are horrible. Yes you get what you pay for cheap and they are cheap. Buyers beware.

#474420
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I ordered 3 1/2 inch jets from "spadepot.com". When the parts arrived I noticed that one of the jets was used. When I went to install the jets I noticed they were the wrong ones. I notified Spa Depot to obtain an RMA. After receiving the RMA I returned the items to the...
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#461375
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I have had my spa for 5 years and after 9 months my original cover broke due to my puppies walking on it. I searched online and found SPa Depot. I purchased there BEST cover ($500)for insurance that it would last the life of my tub, and it came with a 5 yr warranty....
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Anonymous
JennyinMA

We had the exact same problem! Bought their most expensive cover and it started delaminating/falling apart at the seams a couple of years later. No problem, I've dealt with s...

#441048
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I ordered this in 2010 and live in Southern California. I was told they would drop in drive way, so I had workers carry to site and had professionally installed. I had some problems with chemical balance initially and wasted $, but after easing up on chemicals a...
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#420662
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WOW what a great company! I purchased Leisure Accents Patio Bar Stools, Underwater Light Show, Floating Water Radio and Leisure Accents Spa-side Counter/Bar. They didn't charge me for shipping and I got a Measuring Spoon Set -Free Gift! Everything arrived very fast and...
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#413269
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