I ordered an upgraded spa cover 3 years ago and now the stitching is coming undone and both zippers broke. Company asked for pictures which I sent and they denied the claim saying the cover was faded so they could not honor the claim. Terrible company to deal with. ...Read more
I didn't like
- Spa depot customer service
I received my spa cover today. I was happy with everything, until I unzipped it to check and see if the core was double wrapped as ordered and is most definitely not double wrapped. It has only one layer of plastic wrap around the core. I am extremely unhappy about...Read more
I am an amateur DIYer and created a very unique spa application. I put an above ground pool below ground and ran pipe 20 feet to the pump. Not knowing anything about creating this system, the tech support guys at The Spa Depot bent over backwards to help me purchase...Read more
I ordered a $550 cover on June 3rd as I have been satisfied with previous purchases. I got an email that cover would ship out in 10 days on June 6th...Great!!! On June 23rd got email that production facility in Florida was back logged and to expect another 3-4 weeks...Read more
Purchased a 600.00 spa cover on 6/20/14. also purchased a spa cover holder that was received two days later. Notification came on 7/17/14 that it was sent out will "receive in 5-7 business days" On 7/25 called and left message no one called back waited until Monday and...Read more
Spa Depot - Review about Spa Cover
In early May 26 I placed an order for a spa cover. After many weeks of broken promises and bad business - july 14th I get an email that it will be delivered in 5-7 days. It is now the 26th of July and still no cover.
I ordered a custom Spa cover from 'Spa Depot' on May 30th, 2014. I received an email from them that said my spa cover was currently in production and it would be shipped within 7 days. After their estimated delivery date had come and gone, I contacted support for Spa...Read more
Spa Cover as ordered was promised in 7 working days. I called after 3 wks and was told that it would be ready to ship in 2 more days. It's now 3 1/2 wks later and it still hasn't been shipped. I received the same broadcast email about unusual delays, but have not...Read more
I ordered my tub on June 3rd . The customer service is friendly when buying however manufacturing is a nightmare. today an email came that they are back ordered and it could take another 31/2 weeks . The email came with a number of a man that does not work there (...Read more
When I called after 2 weeks, I was told they were having "manufacturing problems" and there would be a two week delay and I would get an email from them when shipped. After 3 1/2 weeks, I called again only to get the same story and another two week delay. Well, I am...Read more
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