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Ordered a spa cover back in October 2017 and just got it this past Friday 12-8-17...took forever to get the standard cover and all they are doing is ordering the cover from DuraTherm and sticking their lousy SpaDepot tag on it...spend the extra money and use Affordable Spa next time. They are a better cover and delivered in a fraction of time from these 2 lame companies plus made in America and not Mexico!!

SpaDepot is a ridiculous company...they are not factory direct but instead a middle man who does not stand by a timely delivery or warranty. Read the fine print on their site before ordering a cover or will be glad you did!!

Product or Service Mentioned: Spa Cover.

Reason of review: Not as described.

Company wrote 0 public responses to the review from Dec 12, 2017.
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Spa Depot does not stand behind its spa covers. They say you have to deal with the manufacturer of the cover. The manufacturer refuses to honor the warranty


I too have fallen prey to the Spa Depot/Dura Therm scam, bought the next to top of the line cover had it 3 months and the inner liner is sagging into the spa. Contacted Spa Depot, got shoved over to the Dura Therm warranty dept.

after 4 weeks and sending multiple photos they said DENIED claiming the spa was not level (contractor installed pavers with a laser to assure flat surface) called agin to complain of "the verdict" and got this sweet lady who promised to reopen the warranty and contact me,,,, well that was the last I heard from Dura Therm, and I still have a 4 month old saggy cover. STAY AWAY FROM SPA DEPOT.


Why would you think they manufactured anything? Do you think Home Depot manufactures all of their products? It's a Depot


I also purchased the Spa Depot / Duratherm covers, They advertise the warrantee, funny. I got the top of the line, even got the fabric, that was a big mistake, Now in the winter of Montana, try to get ice off this thing.

Spa Depot sends me to Dura-Therm, there is no contact for Dura-therm.

So do yourself a favor, stay away from Spa Depot and Dura-Therm covers.

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